**Persist Online Legal Documents** Service Agreement ================= This agreement describes the terms on which CipSoft GmbH, Prüfeninger Straße 20, 93049 Regensburg, Germany ("CipSoft") offers you access to an account for being able to play the online role playing game "Persist Online". By creating an account or downloading the client software you accept the terms and conditions below and state that you are of full legal age in your country or have the permission of your parents to play this game. Where required by applicable law, the consent of a parent or legal guardian is also necessary for the processing of personal data of minors. CipSoft grants you the non-exclusive, non-transferable, limited right to use the game for your personal non-commercial use on any device that you own or control. You acknowledge that no title or ownership in the game is being transferred or assigned. All rights not specifically granted under this agreement are reserved by CipSoft. Access to the game itself is free of charge. Paid services are offered under the separate Extended Service Agreement. CipSoft reserves the right to develop the game further, even if this incurs changes to the rules of the game, to the game world, to game mechanics and to the properties of characters, items and other virtual goods. You acquire no claim to the continued existence of a particular state of the game. Playing the game requires an account. You are responsible for the security of your account, your registered email address and your computer system, and for all activity that takes place through your account. You must not disclose your account data to others or accept account data of others; this includes account trading and account sharing. CipSoft will never ask you for your password. You may request the deletion of your account at any time; the deletion procedure is described in the Privacy Policy. You agree that the use of the software is at your sole risk. We provide the software, the game, and all other services "as is". We disclaim all warranties or conditions of any kind, expressed, implied or statutory, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose. We do not ensure continuous, error-free, secure or virus-free operation of the software, the game, or your account. We are not liable for any lost profits or special, incidental or consequential damages arising out of or in connection with the game, including, but not limited to, loss of data, items, accounts, or characters from errors, system downtime, or adjustments of the gameplay. This limitation does not apply to damages resulting from injury to life, body or health, to liability under the German Product Liability Act, or to damages caused by intent or gross negligence. While you are playing "Persist Online", you must abide by some rules ("Persist Rules") that are stated on this page. If you break any of these rules, your account may be removed and all other services terminated immediately. To protect the game against cheating and manipulation, CipSoft may use anti-cheat software as described in the section "Anti-Cheat Software" of this document. By creating an account or downloading the client software, you also accept the terms and conditions of the end-user licence agreement of any third-party anti-cheat software that is in use at that time and that is published together with this agreement. CipSoft GmbH is neither willing nor required to take part in out-of-court dispute resolution. This agreement is governed by German law. Place of fulfilment and place of venue for conflicts arising out of this agreement is Regensburg, Germany. CipSoft reserves the right to modify this agreement at any time. You will be informed of a modification before it takes effect and will be asked to accept the new version. If you do not accept the new version, you may no longer use the game. Extended Service Agreement ========================== This service agreement defines the terms on which CipSoft GmbH offers "Premium Time", virtual currency and "Extra Services" (together "Paid Services") for the online role playing game "Persist Online". It is an amendment to the existing "Service Agreement" all users must agree to in order to create accounts. 1. Subject of the Contract -------------------------- Premium Time temporarily confers additional abilities and advantages to the holder of the account it is assigned to ("Premium Account"). These additional abilities and advantages are not available to holders of free accounts. CipSoft GmbH reserves the right to add, modify or remove these additional abilities and advantages at any time. A Premium Account must only be used by the holder of the account it is assigned to. The Premium Account status is not transferable between accounts. Virtual currency is used to purchase exclusive products in the ingame store. CipSoft GmbH reserves the right to add, modify or remove these exclusive products at any time. Virtual currency and virtual goods are a limited right of use within the game. They have no monetary value outside the game, cannot be paid out and cannot be traded for real money. Extra Services are special services to manage Persist Online accounts. Extra Services are not transferable between accounts. 2. Fees ------- Any fees for Paid Services must be paid in advance. They are not refundable in whole or in part; section 4 remains unaffected. Current fees are announced on the website of Persist Online. CipSoft GmbH reserves the right to change fees and billing methods at any time. Changes of fees will only affect purchases made after the new fees are announced. Where a third-party platform such as Steam or the Epic Games Store processes the payment, the terms and the payment procedure of that platform apply in addition. 3. Termination and Limitation ----------------------------- If accounts are terminated or not used for a period of four years, all unused Paid Services will be cancelled, and no fees will be refunded. Once Premium Times have expired the respective accounts are downgraded to free account status and the account holders lose all Premium Account benefits. 4. Right of Withdrawal ---------------------- You have the right to withdraw from this contract within 14 days from the day of the conclusion of the contract without giving any reason unless the corresponding service has already been used. To exercise the right of withdrawal, you must inform us (CipSoft GmbH, Prüfeninger Straße 20, 93049 Regensburg, Germany, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model Withdrawal Form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall refund to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. 5. Duties of the Users ---------------------- All holders of Persist Online accounts are responsible for the security of their accounts, registered email addresses and computer systems. They must not disclose account data to others or accept account data of others (including account trading and account sharing). CipSoft GmbH cannot be held responsible for any damage caused by compromised accounts. 6. Exclusion from the Game -------------------------- Users are required to act in accordance to the game rules ("Persist Rules") whenever they enter the game or the website of Persist Online. The Persist Rules are announced on the website of Persist Online. CipSoft GmbH reserves the right to temporary or permanently discontinue the game service for users if they violate one or more of the game rules. The Persist Rules may be changed by CipSoft GmbH at any time. 7. Limitation of Warranty ------------------------- CipSoft GmbH does not warrant continuous or error-free operation of the game, the website of Persist Online or the accounts. CipSoft GmbH reserves the right to temporarily or permanently alter or shut down the game service at any time. Where a Paid Service has been purchased that extends beyond a permanent shutdown of the game service, CipSoft GmbH will refund the unused part. 8. Limitation of Liability -------------------------- CipSoft GmbH cannot be held liable for loss of profit or for any other kind of damage arising out of or in connection to the game. Examples for such damage include, but are not limited to, loss of data, items or characters resulting from software flaws, system downtime or adjustments of the game play. This limitation does not apply to damages resulting from injury to life, body or health, to liability under the German Product Liability Act, or to damages caused by intent or gross negligence. 9. Place of Fulfilment and Venue -------------------------------- This agreement is governed by German law. Place of fulfilment and place of venue for conflicts arising out of this agreement is Regensburg, Germany. 10. Final Provisions -------------------- CipSoft GmbH reserves the right to partially or completely modify this agreement at any time. Users who disagree with revisions of the existing agreement are free to cancel their Premium Accounts. They must announce their intention to do so via email to "[email protected]". Any changes of these agreements take effect 30 days after they have been announced on the website of Persist Online. Where CipSoft asks users to accept a new version before entering the game, users who do not accept it may no longer use the game. All users are required to review this agreement at regular intervals to keep themselves informed about any changes. If one or more parts of this agreement should become invalid, the remainder shall continue in full force and effect. Any invalid parts are to be replaced by provisions that are as close to the original as possible. Persist Rules ============= Persist Online is an online role-playing game in which players from all over the world meet everyday. In order to ensure that the game is fun for everyone, CipSoft expects all players to behave in a reasonable and respectful manner. CipSoft reserves the right to stop destructive behaviour in the game, on the official website or in any other part of CipSoft's services. Such behaviour includes, but is not limited to, the following offences: **1. Names** * **a) Offensive Name**
Names that are insulting, racist, sexually related, drug-related, harassing or generally objectionable. * **b) Name Containing Forbidden Advertising**
Names that advertise brands, products or services of third parties, content which is not related to the game or trades for real money. * **c) Unsuitable Name**
Names that express religious or political views, or that are nonsensical, unpronounceable or otherwise unsuitable for a game world. * **d) Name Supporting Rule Violation**
Names that support, incite, announce or imply a violation of the Persist Rules, or that suggest that the holder belongs to the CipSoft team. These rules apply to the names of characters, families, guilds and to any other name a user chooses. **2. Statements** * **a) Offensive Statement**
Insulting, racist, sexually related, drug-related, harassing or generally objectionable statements. * **b) Spamming**
Excessively repeating identical or similar statements or using badly formatted or nonsensical text. * **c) Forbidden Advertising**
Advertising brands, products or services of third parties, content which is not related to the game or trades for real money. * **d) Off-Topic Public Statement**
Religious or political public statements or other public statements which are not related to the topic of the used channel or board. * **e) Violating Language Restriction**
Statements in a language other than the one that is explicitly required in the used channel or board. * **f) Disclosing Personal Data of Others**
Disclosing personal data of other people. * **g) Supporting Rule Violation**
Statements that support, incite, announce or imply a violation of the Persist Rules. These rules apply to chat channels, private messages, character descriptions, guild texts and any other content a user submits. **3. Cheating** * **a) Bug Abuse**
Exploiting obvious errors of the game or any other part of CipSoft's services. * **b) Using Unofficial Software to Play**
Manipulating the official client program or using additional software to play the game. * **c) Manipulating Protection Measures**
Circumventing, disabling or tampering with anti-cheat software or any other protection measure of the game. * **d) Unauthorised Account Sharing**
Intentionally allowing another person to play one's characters in order to circumvent restrictions or to gain an advantage. **4. CipSoft** * **a) Pretending to be CipSoft**
Pretending to be a representative of CipSoft or to have their legitimation or powers. * **b) Slandering or Agitating against CipSoft**
Publishing clearly wrong information about or calling a boycott against CipSoft or its services. * **c) False Information to CipSoft**
Intentionally giving wrong or misleading information to CipSoft in reports about rule violations, complaints, bug reports or support requests. **5. Legal Issues** * **a) Hacking**
Stealing other players' account or personal data. * **b) Attacking CipSoft Service**
Attacking, disrupting or damaging the operation of any CipSoft server, the game or any other part of CipSoft's services. * **c) Violating Law or Regulations**
Violating any applicable law, the Service Agreement or rights of third parties. Violating or attempting to violate the Persist Rules may lead to a temporary suspension of characters and accounts. In severe cases the removal or modification of character skills, attributes and belongings, as well as the permanent removal of characters and accounts without any compensation may be considered. The sanction is based on the seriousness of the rule violation and the previous record of the player. It is determined at the sole discretion of CipSoft and can be imposed without any previous warning. Users may object to a sanction by contacting CipSoft's customer support. CipSoft will review the sanction and inform the user of the result. These rules may be changed at any time. All changes will be announced on the official website. Privacy Policy ============== CipSoft GmbH, Prüfeninger Straße 20, 93049 Regensburg, Germany (referred to herein as "CipSoft") respects the privacy rights of all users and is aware of the importance of protecting stored personal data. Substantial organisational and technical measures have been taken to ensure the security of all personal data that is collected. This privacy policy explains in detail which information is collected and for which purposes it can be processed and used. **Responsible:** CipSoft GmbH
Prüfeninger Straße 20
93049 Regensburg
Deutschland E-Mail: [[email protected]](mailto:[email protected]) Personal data ------------- CipSoft collects, processes and uses personal data for the conclusion and execution of a user's service agreement with CipSoft. Personal data comprises stock data such as a user's email address, as well as usage data such as account identifier, password and IP address. When you use one of our services, we generally only collect the information that is necessary to provide you with our service. We may ask you for additional information, but this is voluntary. Whenever we process personal data, we do so in order to provide you with our service or to pursue our commercial objectives. Game Account Persist Online --------------------------- To play Persist Online you need an account. The following personal data is required for registration: * E-mail address * Password The password is not stored in plain text but only as a cryptographic hash. The legal basis for the processing is Art. 6 para. 1 lit. b GDPR: the data is necessary to provide you with the game. To play the game you agree to our service agreement. When you create an account we additionally store the point in time of the creation, the IP address used and the country derived from it, and the point in time at which you accepted our service agreement. The IP address and the country are processed to detect and prevent the mass creation of accounts and other misuse; the legal basis is our legitimate interest in protecting the game and its players (Art. 6 para. 1 lit. f GDPR). The point in time of your acceptance of the service agreement is processed to document that acceptance and to establish whether you have to accept a newer version (Art. 6 para. 1 lit. b and lit. c GDPR). Login with Steam or Epic Games ------------------------------ You can create an account and log in using a Steam or an Epic Games account instead of an e-mail address and password. In that case we receive from the respective platform the identifier of your platform account and store it together with your Persist Online account so that we can recognise you at the next login. We do not receive your platform password. The processing is necessary to provide you with the game (Art. 6 para. 1 lit. b GDPR). The processing of your data by the platform itself is governed by the privacy policy of the respective provider. Automatically stored data ------------------------- CipSoft collects the usage data that is automatically determined and transmitted by web browsers or any other client software whenever CipSoft's websites (persist.online, cipsoft.com or any other of CipSoft's websites) or one of CipSoft's other online services is used. Such usage data includes, but is not limited to, IP address, browser version, access time, information on the type and the aim of requests and data about hardware and software of the user's computer system. It is saved in protocol files, with some of the information being stored in anonymous form. Among other purposes, this data is used by CipSoft for the compilation of anonymous statistical surveys on the use of their online services and for the error analysis and the optimisation of their service. Server log files The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: * Date and time of the request * Name of the requested file * Page from which the file was requested * Access status (file transferred, file not found, etc.) * Web browser and operating system used * Complete IP address of the requesting computer * data volume transferred This data is not merged with other data sources. The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period of time. After seven days at the latest, the data is anonymised by shortening the IP address at domain level, so that it is no longer possible to establish a link to the individual user. The data is also processed in anonymised form for statistical purposes; it is not compared with other data or passed on to third parties, not even in extracts. Login history and account security ---------------------------------- CipSoft processes IP addresses to ensure account and platform security, in particular to detect unusual login attempts, prevent unauthorized access and protect user accounts from misuse. For this purpose, login-related data such as the IP address and derived location information may be evaluated and, where appropriate, used to inform the account holder about suspicious login activity. This processing is carried out to safeguard the integrity of our services and user accounts and is based on CipSoft's legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. For every login we store the point in time, a shortened IP address and the country derived from it. The IP address is shortened before it is stored — the last block of an IPv4 address and the last 64 bits of an IPv6 address are set to zero — so it can no longer be traced back to a single connection. Recognising your device ----------------------- CipSoft uses a device identifier to improve account security. It is generated by the game client for the device you play on, transmitted at login and used for validation when logging in. After several failed login attempts an account is temporarily blocked to protect it against attempts to guess the password. The device identifier allows you to log in from your own, already known device despite such a block, so that an attack on your account does not lock you out of it. These measures serve to protect player accounts from unauthorised access and constitute a legitimate interest on our part in accordance with Art. 6 para. 1 lit. f GDPR. Fraudulent behaviour and violations ----------------------------------- CipSoft collects, processes and uses stock and usage data, to the extent that is necessary in individual cases, if it is required to reveal and to stop fraudulent behaviour or any other form of using CipSoft's services which violates legal regulations or the service agreement. We process account data, game data, chat content, login data and the information collected by the anti-cheat systems in order to detect, investigate and sanction violations of our service agreement and of the Persist Rules, and to detect and prevent fraud and attacks on our systems. The legal basis is our legitimate interest in the protection of the game, of our players and of our systems (Art. 6 para. 1 lit. f GDPR) and, where applicable, the fulfilment of legal obligations (Art. 6 para. 1 lit. c GDPR). Where a sanction is imposed, we store which measure was taken, for what reason, at what time and by which member of our team, in order to be able to review and justify the measure. This documentation is retained for as long as it may be needed to review the measure or to defend against claims. In-game chat and communication ------------------------------ Persist Online offers chat channels so that you can communicate with other players. Please note that "public" channels are visible to other players — this does not mean that such messages are free of privacy obligations. CipSoft records, logs, processes and uses information such as the time and the content of conversations and expressions of opinion that take place in its online services in order to operate and protect the game, to prevent, detect and investigate fraud and abuse, to enforce legal regulations and the service agreement, and to comply with legal obligations. This processing takes place in the course of providing the game and is not limited to cases in which a complaint or report has already been made. This regulation extends to all parts of CipSoft's online service, including, but not limited to, general, trade, world, party, guild and private channels as well as private messages. The legal basis for this processing is our legitimate interest in preventing abuse, protecting players and ensuring the proper operation of the game (Art. 6 para. 1 lit. f GDPR) and, where applicable, the fulfilment of legal obligations (Art. 6 para. 1 lit. c GDPR). This data is retained only for as long as necessary for these purposes and is then deleted or anonymised. Access to this data is restricted to authorised CipSoft staff who require it for moderation, safety, support or security purposes. Anti-Cheat Software ------------------- To protect the game against cheating and manipulation, CipSoft may use anti-cheat software. This may include third-party software such as BattlEye or Easy Anti-Cheat as well as CipSoft's own protection systems. While the game is running, this software may automatically collect and process information that is necessary to detect and prevent cheating and manipulation, for example information about the game client, running processes relevant to the game, the operating system and detected manipulation attempts. Where third-party anti-cheat software is used, the information collected may be stored on the provider's servers, which may be located within the European Union and/or in the United States, and may be shared with CipSoft. Its use may additionally be subject to the respective provider's own privacy policy and end user licence agreement. The legal basis for this processing is our legitimate interest in protecting the game and its players against cheating and manipulation (Art. 6 para. 1 lit. f GDPR). Publicly visible information ---------------------------- CipSoft displays character names to all visitors on all of CipSoft's websites as well as to all users in their online services in connection with certain game activities of a user in order to allow other users to selectively contact this user. This occurs, for example, when the user uses characters online, when they act as parts of character associations, or possibly when they are registered in high score lists. Furthermore, CipSoft generally makes usage data of characters, for example the time of its most recent use or information on its death, available to all visitors on all of CipSoft's websites as well as to all users in CipSoft's online services. CipSoft makes information, such as the record of rule violations, available to certain other users, who have a supervisory role among the community of users. Character names, family names and guild names are therefore visible to other players. Please do not choose names that contain personal data. The legal basis is our legitimate interest in a comprehensible enforcement of the rules and in the protection of the community (Art. 6 para. 1 lit. f GDPR). Contact and customer support ---------------------------- CipSoft collects, processes and uses personal data in connection with complaints and requests to their user support in order to comply with requests in as efficient and satisfactory a manner as possible. Data that is collected for such purposes includes, but is not limited to, the email address, the date of the contact and its content. Also, CipSoft processes and uses this data to compile anonymous statistical surveys for the optimisation of their customer support. When contacting us (e.g. via contact form, email, telephone or via social media), the information of the inquiring persons is processed insofar as this is necessary to answer the contact requests and any requested measures. The response to contact requests in the context of contractual or pre-contractual relationships is made in order to fulfil our contractual obligations or to respond to (pre)contractual requests and otherwise on the basis of the legitimate interests in responding to the requests. * Types of data processed: inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms). * Affected persons: Communication partner. * Purposes of processing: contact requests and communication. * Legal basis: Contract fulfilment and pre-contractual enquiries (Art. 6 para. 1 lit. b. GDPR), Legitimate Interests (Art. 6 para. 1 lit. f. GDPR). Paid services and payments -------------------------- If you use a paid service, the payment is processed by our payment service provider. We transmit the data necessary for the payment and receive back the information required to provide the service and to fulfil our accounting and tax obligations. Depending on the payment method, further data is processed by the respective payment provider under its own responsibility. We store which services you have purchased, when they were purchased, and the resulting entitlements (for example premium time and virtual currency). The legal basis is the performance of the contract (Art. 6 para. 1 lit. b GDPR) and the fulfilment of legal retention obligations (Art. 6 para. 1 lit. c GDPR). Data required for accounting purposes is retained for the statutory retention periods. If you purchase through a third-party platform (for example Steam or the Epic Games Store), that platform processes the payment under its own responsibility and its privacy policy applies in addition. Newsletter and product information ---------------------------------- CipSoft collects, processes and uses personal data for the purpose of conducting marketing actions such as the sending of emails that contain general information or promotional content, provided that the user agreed to receiving such emails separately during the account creation process or at any later time. The legal basis is your consent (Art. 6 para. 1 lit. a GDPR). Every user can unsubscribe from receiving this kind of information at any time, either on the account page or by directly clicking on the unsubscribe link in any received newsletter. Withdrawing your consent does not affect the lawfulness of the processing carried out before the withdrawal. Also, CipSoft processes and uses personal data to compile anonymous statistical surveys for the purpose of improving their range of services. Advertising on social media --------------------------- When you create an account, and from time to time afterwards, we ask you whether we may keep you up to date about Persist Online on social media. Answering is entirely optional: you can agree or refuse, and refusing has no effect on your account or on your access to the game. If you agree, we transmit a randomised code derived from the cryptographic hash of your e-mail address to Facebook (Meta Platforms Ireland Ltd.), Google (Google Ireland Ltd.) and TikTok (TikTok Technology Ltd.). We do not transmit your e-mail address itself. Those platforms use the code to determine whether a person who has an account with them is also a Persist Online player. This allows us to exclude existing players from generic advertising campaigns and to address them with relevant news about the game instead, and to show advertising to so-called "lookalike audiences" — people whose profile resembles that of existing players but who have not played the game yet. Facebook, Google and TikTok may also process this data in the USA. The legal basis for the processing, including the transfer to the USA, is your consent under Art. 6 para. 1 lit. a and Art. 49 para. 1 lit. a GDPR. We store your answer together with the point in time at which you gave it, so that we can demonstrate the consent and can tell whether you still have to answer a newer version of this question. Every change of your answer is stored as a further entry, so that the moment of a withdrawal remains documented as well. You can withdraw your consent at any time in your account settings on this website, without giving reasons. The withdrawal does not affect the lawfulness of the processing carried out on the basis of the consent before its withdrawal. Deletion of your account ------------------------ You can request the deletion of your account at any time. After the request the account is marked for deletion and can no longer be used. It is finally deleted after a grace period, during which you can revoke the request by contacting our customer support. The grace period protects you against a deletion requested by someone who gained access to your account. After final deletion, your account, your characters and your families are irrevocably removed. Data that we are required to retain by law — in particular accounting data relating to paid services — is retained for the statutory retention period and blocked for any other use. Data that can no longer be attributed to you, for example anonymised statistics, is unaffected. Cookies ------- CipSoft uses, among other things, cookies to collect, process and use usage data in order to allow, for instance, the management of accounts and of personal settings and the use of further personalised services. When you visit our website, we may store information on your computer in the form of cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited Internet pages and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific internet browser can be recognised and identified via the unique cookie ID. Through the use of session cookies, the controller can provide the users of this website with a user-friendly service that would not be possible without the setting of cookies. Without consent, we only use technically necessary cookies on the legal basis of legitimate interest pursuant to Art. 6 (1) lit. f GDPR. We only use personal cookies to improve our website or for marketing/advertising purposes with your consent. On your first visit, you can voluntarily agree to tracking or analysis by clicking on the cookie banner. Your data may be passed on to partners or third-party providers. These cookies are only stored if you explicitly agree to this; the legal basis is then your consent in accordance with Art. 6 Para. 1 lit. a GDPR. You can change your settings for the use of cookies here at any time: [cookie settings](home#cookie-settings) Google Consent Mode ------------------- We carry out tracking via Google Ads. We use this to track behaviour on our website so that we can optimise the content for you and check the success of our advertising campaigns. Of course, tracking only takes place if you have given your consent via the cookie banner. We would also like to point out that if no consent has been given for personalised tracking, a non-personalised and cookie-free analysis will take place. The following data is processed: Function-related information (such as headers that have been passively added by the browser): * Timestamp * User agent * Referrer URL Aggregated or non-personal data: * Indication of whether the current page or a previous page in the user's navigation history on the website contains ad click information in the URL (e.g. GCLID/DCLID) * Boolean information on the consent status * Random number generated when the respective page is loaded In this way, we can track the flow of visitors to our website (but not individual user behaviour). The legal basis here is your consent in accordance with Art. 6 para. 1 lit. a GDPR, which you can revoke at any time. Google Conversion Tracking -------------------------- This website uses Google Conversion Tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of Google conversion tracking, Google and we can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification. The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR The consent can be withdrawn at any time. You can find more information about Google conversion tracking in Google's privacy policy: https://policies.google.com/privacy?hl=de. YouTube ------- This website embeds videos from YouTube. The operator of the pages is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. We use YouTube in extended data protection mode. According to YouTube, this mode has the effect that YouTube does not store any information about visitors to this website before they view the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube - regardless of whether you watch a video - establishes a connection to the Google DoubleClick network. As soon as you start a YouTube video on this website, a connection to the servers of YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. Furthermore, YouTube can save various cookies on your end device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts. Since a corresponding consent was requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time. For more information about data protection at YouTube, please see their privacy policy at: [https://policies.google.com/privacy?hl=de](https://policies.google.com/privacy?hl=de). Facebook Pixel -------------- This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. Thus, the behavior of site visitors can be tracked after they have clicked on a Facebook ad to the provider's website. This enables the effectiveness of the Facebook ads for statistical and market research purposes and to and future advertising measures can be optimized. The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy. This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator. The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR and 25 para. 1 TTDSG. The consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: [https://www.facebook.com/legal/EU_data_transfer_addendum](https://www.facebook.com/legal/EU_data_transfer_addendum) and [https://de-de.facebook.com/help/566994660333381](https://de-de.facebook.com/help/566994660333381). Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The text of the agreement can be found at: [https://www.facebook.com/legal/controller_addendum](https://www.facebook.com/legal/controller_addendum) . According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. You can find further information on protecting your privacy in Facebook's data protection notices: [https://de-de.facebook.com/about/privacy/](https://de-de.facebook.com/about/privacy/). You can also deactivate the "Custom Audiences" remarketing function in the Settings for Ads section at [https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen](https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen). To do this you must be logged in to Facebook. Tik-Tok Pixel ------------- Within our online offer, the so-called "TikTok Pixel" of the social network TikTok, which is operated by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland ("TikTok"), is used. With the help of the TikTok pixel, it is possible for TikTok, on the one hand, to determine you as a visitor to our online offer as a target group for the display of advertisements (so-called "TikTok ads"). Accordingly, we use the TikTok pixel to display the TikTok ads placed by us only to those TikTok users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to TikTok (so-called "Custom Audiences"). With the help of the TikTok pixel, we also want to make sure that our TikTok ads correspond to the potential interest of the users and are not harassing. With the help of the TikTok pixel, we can further track the effectiveness of the TikTok ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a TikTok ad (so-called "conversion"). The processing of data by TikTok takes place within the framework of TikTok's data use policy. Accordingly, general information on the display of TikTok ads, in the data use policy of TikTok. For specific information and details about the TikTok Pixel and how it works, please visit TikTok's help section. The use of the TikTok Pixel as well as the storage of "conversion cookies" is based on Art. 6 (1) lit. a GDPR. You can revoke your consent at any time. Reddit Pixel ------------ We use a tracking pixel of the provider Reddit, Inc. (USA) on our website to display interest-based advertising on the Reddit platform. In order for our advertisements on the Reddit platform to be played out as precisely as possible and for us to receive feedback on the success of our played-out advertisements, we use the cookies of Reddit Inc. on our website for conversion measurement and retargeting. This use of cookies and similar technologies and the further use of the data only takes place with your consent. The legal basis is Art. 6 para. 1 letter a) GDPR. You can revoke this consent at any time. For more information about the processing of data when using Reddit, please visit [https://www.redditinc.com/policies/privacy-policy](https://www.redditinc.com/policies/privacy-policy). Conversion tracking via CPMStar ------------------------------- We use the CPMStar service of CPMStar Inc. (USA) on our website to measure the effectiveness of our adverts and to enable the allocation of conversions (e.g. successful registrations or purchases). For this purpose, a so-called click ID is generated and stored when you click on a CPMStar advert. If a desired action is subsequently taken on our site, this is transmitted to CPMStar on the server side via a so-called callback in order to assign the campaign correctly from a technical perspective. This Click-ID is not personally identifiable, but may be combined with other information by our advertising partners. The processing takes place exclusively with your prior consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, which you can give via our consent banner. No communication with CPMStar will take place without your consent. Please note that data transmission to the USA cannot be ruled out. CPMStar undertakes to take appropriate protective measures within the meaning of Art. 46 GDPR (e.g. standard contractual clauses) to ensure an adequate level of data protection. Further information on data protection at CPMStar can be found at [https://www.cpmstar.com/privacy-policy](https://www.cpmstar.com/privacy-policy) Plausible Analytics ------------------- We use the web analytics service "Plausible Analytics" to continuously optimize our offer, both technically and in terms of content. Plausible is a trademark of Plausible Insights OÜ, Västriku tn 2, 50403, Tartu, Estonia, Registration number 14709274, hereinafter referred to as "Plausible". Plausible Insights OÜ is fully compliant with the GDPR. Plausible takes a particularly privacy-friendly approach to analyzing your visit. Plausible collects the following information, among others, for this purpose: Date and time of your visit, title and URL of the pages visited, incoming links, the country you are in and the user agent of your browser software. Plausible does not use or store "cookies" on your terminal device. All personal data (e.g. your IP address) is stored completely anonymously in the form of a so-called hash. A hash is an encryption of data that is not reversible, i.e. cannot be "decrypted". In this way, we can analyze your visit without storing personal data in a form that would be readable by us, plausible or third parties. More information about the technical implementation can be found here: [https://plausible.io/privacy-focused-web-analytics](https://plausible.io/privacy-focused-web-analytics) You can find more information about data protection at Plausible at [https://plausible.io/data-policy](https://plausible.io/data-policy). The legal basis for the processing is Art. 6 para. 1 lit. f) GDPR. Disclosure to Third Parties --------------------------- In so far as the transfer of data to third parties is not explicitly allowed by law, CipSoft * passes on personal data, to the extent that is necessary, to law enforcement and supervisory authorities for the purpose of preventing dangers to the national or public security as well as for the prosecution of criminal offences. * passes on the email address and, to the extent that is necessary in individual cases, further personal data of users to its partner companies, for example for the purpose of handling payment transactions or to provide other services in the framework of the users' service agreement with CipSoft. Third parties may possibly be based in countries outside of the European Union, but they are bound to protect personal data to the same extent as CipSoft. CipSoft will not, aside from the aforementioned cases and the cases described in the sections above, pass on personal data to third parties, and solely employees of CipSoft have access to personal data in order to fulfil the tasks specified above. Data subjects' rights --------------------- Users have the right of access to their personal data being processed by CipSoft (Art. 15 GDPR) as well as the right to rectify (Art. 16 GDPR) or erase (Art. 17 GDPR) these personal data. Furthermore they have the right to restriction of processing (Art. 18 GDPR), the right to object to processing of personal data (Art. 21 GDPR) and the right to data portability (Art. 20 GDPR). Users can exercise these rights by sending an email to [[email protected]](mailto:[email protected]). If users revoke their declaration of consent to the processing of their personal data, or exercise their right to erasure, their accounts at CipSoft will be blocked, and CipSoft's personalised services will no longer be available via these accounts. **Right to access:**
You can request information from us as to whether and to what extent we process your data. **Right of rectification:**
If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time. **Right to erasure:**
You can demand that we delete your data if we process it unlawfully or if the processing disproportionately interferes with your legitimate interests in protection. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations. Irrespective of the exercise of your right to deletion, we will delete your data immediately and completely, insofar as there is no legal or statutory obligation to retain data in this respect. **Right to restriction of processing:**
You can request us to restrict the processing of your data if * You dispute the accuracy of the data for a period of time that allows us to verify the accuracy of the data, * the processing of the data is unlawful, but you refuse erasure and instead request restriction of the use of the data, * we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or * You have objected to the processing of the data. **Right to data portability:**
You may request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format and that you may transfer this data to another controller without hindrance from us, provided that * we process that data on the basis of consent given by you, which may be revoked, or for the performance of a contract between us; and * this processing is carried out with the aid of automated procedures. If technically feasible, you can request us to transfer your data directly to another data controller. **Right to object:**
If we process your data for legitimate interest, you can object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims. You may object to the processing of your data for the purpose of direct marketing at any time without giving reasons. **Right of appeal:**
If you are of the opinion that we are violating German or European data protection law when processing your data, please contact us so that we can clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision. In case of doubt, we may request additional information to confirm your identity. Data protection officer ----------------------- All interested parties and visitors to our website can contact us on data protection issues at: Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg Phone: 0941 2986930
Fax: 0941 29869316
E-mail: [email protected]
Internet: www.projekt29.de In case the data protection officer is unable to answer the request to their satisfaction, users have the possibility of lodging a complaint with the supervisory authority that is responsible for their state or country. Changes to this privacy policy ------------------------------ CipSoft may change this privacy policy at any time. All users are required to review this policy at regular intervals to keep themselves informed about any changes. If fundamental changes are made to this privacy policy, we will announce them on our website. Where a change concerns processing that requires your consent, we will obtain that consent separately. Anti-Cheat Software =================== To protect the integrity of the game and to detect and prevent cheating, manipulation, unauthorised third-party programs and other unfair or unauthorised interference, CipSoft may employ anti-cheat and anti-manipulation software and systems. This may include third-party software such as BattlEye or Easy Anti-Cheat as well as CipSoft's own protection systems. Such software or systems may run on your device while the game is running and may automatically detect, collect and transmit to CipSoft and, where applicable, the respective third-party provider information necessary for these purposes, for example information about the game client, running processes relevant to the game, the operating system and detected manipulation attempts. You may not disable, circumvent, tamper with or otherwise interfere with any anti-cheat software or system. At present CipSoft uses its own protection systems only; no third-party anti-cheat software is deployed. Where third-party anti-cheat software is deployed, its end-user licence agreement will be published together with these legal documents and its use will additionally be subject to that agreement, which you accept by creating an account, downloading the client software or otherwise accessing the game. Withdrawal Form =============== (complete and return this form only if you wish to withdraw from the contract) To: CipSoft GmbH, Prüfeninger Straße 20, 93049 Regensburg, Germany, email: [email protected] I hereby give notice that I withdraw from my contract ____________________ (Order Number) for the provision of the following service ____________________ (Service), ordered on ____________________ (Date) for my Persist Online account ____________________ (Email Address). ____________________ (Name of the consumer) ____________________ (Date) Imprint ======= CipSoft GmbH
Prüfeninger Straße 20
93049 Regensburg
Germany
[email protected]
Based in Regensburg
Registered at Amtsgericht Regensburg, HRB 8295, VAT-ID: DE 216262082
Managing Directors: Ulrich Schlott, Stephan Vogler, Benjamin Zuckerer
The licences of the third-party libraries used by Persist Online are listed [here](libraries.html).